Cancelling your Order
If you wish to cancel your order please contact us at email@example.com. If you cancel before your order is dispatched you will receive a full refund. However, if the goods have already been sent, but you have not received them, at the time of cancellation we will refund you the cost of the product but not the delivery fee.
We apologize if you have received a product that is faulty, or if you have received the wrong product. You are welcome to an exchange or refund within 21 days. Please contact us on firstname.lastname@example.org. Monday – Friday 8.30am – 6pm to arrange this. Make sure you send your order details as ref as well.
Please note: No Refund on change of mind.
If you suspect your product has been damaged during delivery please do not throw away the parcel or cover in which the product came as our Courier will need to inspect it. Please contact us on email@example.com. Monday – Friday 8.30am – 6pm and we will organize the return of the product for inspection and will endeavour to send you a replacement as soon as possible.
If a product is temporarily out of stock it will be placed on backorder and you will be notified, if an item on backorder cannot be sourced within 5 working days we will refund you for that item.